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Privacy Policy

1. The information we collect

We collect only what we need to provide and manage our services. Depending on how you deal with us, this may include:

  • Contact details: your name, phone number, email, postal address and, for businesses, your ABN.

  • Vessel details: the vessel's name, make and model, registration, hull identification number, berth or mooring, insurer and policy number, and service history.

  • Access and security details: keys, fobs, alarm codes and marina access details for vessels we manage.

  • Financial details: billing and payment information needed to invoice you.

  • Records of our work: photographs, condition reports, attendance logs and correspondence about your vessel.

  • Guests and crew: names, emergency contacts and relevant requirements (such as dietary or accessibility needs) for skipper and event services.

  • Trades and suppliers: business contact details, licences and insurance certificates.

  • Job applicants: information in your application, and from referees you nominate.

  • Website data: information collected through our website, explained in section 9.

You can contact us without giving your name, but we can't manage a vessel or provide most services anonymously.

2. How we collect it

We collect most information directly from you, in person, by phone or email, or through our website. With your authority, we may also collect information from your marina, insurer or broker, previous managers, or the trades who work on your vessel. If someone gives us information about another person, such as a guest list, we ask them to tell that person.

3. Why we collect it

We use personal information to:

  • assess, provide and report on our services;

  • coordinate licensed trades, berthing, registration and insurance administration on your behalf;

  • operate your vessel safely when providing skipper services;

  • invoice you and account for any funds we handle for you;

  • respond to enquiries and keep you informed about your vessel;

  • meet our legal, safety, insurance and record-keeping obligations; and

  • tell you about our services, where you have agreed to hear from us (section 8).

We do not sell, rent or trade personal information.

4. Who we share it with

We share personal information only as needed to provide our services, or as the law requires. This may include:

  • licensed trades and specialists we engage for your vessel;

  • your marina, mooring authority, insurer or broker, as you authorise;

  • Transport for NSW and other government agencies, for registration or where the law requires;

  • our professional advisers, such as our accountant, lawyer and insurers; and

  • service providers who host our website, email, files and accounts.

These parties may use the information only for the purpose for which we shared it.

5. Photographs and confidentiality

Photographs are central to our condition reporting. We take them as records of our work and use them to report to you. We never publish or post photos of your vessel, including on social media or this website, without your written consent. We keep your identity, your vessel and its movements confidential, and we avoid photographing people.

6. Keys, codes and access

We record keys, codes and access details in a secure register, and use them only to provide our services. We never leave access details aboard or give them to third parties without authority, and we return or revoke all access when our engagement ends.

7. Storage, security and overseas providers

We store information electronically with reputable cloud providers, protected by passwords and multi-factor authentication where available. Access is limited to those who need it. Some providers, including our website host Wix, may store data outside Australia, for example in the United States. We take reasonable steps to make sure these providers protect your information.

We keep personal information only as long as we need it for our services and legal obligations, including tax and insurance record-keeping. We then securely delete or de-identify it.

8. Marketing

We will only send you news or updates if you have indicated your e-mail address to us, or if you are a current client and the message relates to our services. Every message includes a simple way to unsubscribe.

9. Our website, cookies and analytics

Our website is hosted on Wix. When you visit, the site may use cookies and collect technical information such as your IP address, browser type and the pages you view. You can disable cookies in your browser, though parts of the site may not work as intended. If you complete a contact form, we receive the information you enter.

10. Automated decisions

We do not make decisions about you solely by automated means. A person reviews every decision about our services to you.

11. Accessing and correcting your information

You may ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within 30 days, and if we can't give you access, we will explain why.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.

14. Contact us

Pennant Yacht Management Pennant Yachting Pty Ltd · ACN 702 612 842 · ABN 14 702 612 842. 19 collins ave, rose bay, nsw, 2029.

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